By Helen Trevorrow, Managing Director, Green Row Communications
We need to work in a fast, efficient dynamic way and since partnering with MoneyPenny Green Row works more flexibly and efficiently than ever before. The key reason for this is because of way of working every call is answered 24/7 without being tied to the office.
We work from home and from the office and are based between London and Brighton with a small team working remotely on a day to basis. We also employ a number of experience specialist consultants who bring a niche skillset to particular projects. High call volumes were starting to impact our flow of work. It has been so efficient in bringing MoneyPenny into the mix.
Where MoneyPenny excels is by deploying what is effectively a remote team member you’re your organisation. MoneyPenny is so much more than a call answering service. Differentiating and cutting down on sales calls while at the same time having the ability to identify important and often urgent calls from journalists. It means that we never miss an opportunity for our clients.
I love the way that they transfer calls straight to our mobiles, they pass every call to the right member of the team so no one is kept waiting, and none of our much loved important clients ever has to leave a message on a soulless mobile.
If we’re stuck in a meeting or event MoneyPenny will filter the call, assess and text so that we make the appropriate plans to duck out and speak to our clients if its urgent situation, like a crisis management issue.
All of our calls are answered by Becky. She’s actually become an additional team member and is recognised by some of clients. Moneypenny are brilliant at blocking out sales calls and putting clients straight through to the right member of the team. We are a modern business working from multiple locations and its essential that our infrastructure enables us our way of working, not inhibits it.
I don’t know if we could actually do without them now! I feel confident that whatever we have on, and our workload changes from week to week and month to month. We put on big events for instance where the entire team may be off-site for a length given time. MoneyPenny has us covered.
And we’re in Brighton after all, so when the sun shines and we need to lock up shop and get down to the beach as a team, MoneyPenny allows us to do that.